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Return
         
         
Return Policy
Defective items:
Manufacturers warranties do apply to defective product. Please contact the manufacturer for any manufacturer's warranty issues and return to the manufacturer concerned (NOT Ultra-RC Co.) within 14 days for the date the product shipped and received by you.
Restocking fee:
Please note that all refunds will be made subject to deduction of 20% restocking fee of the product price. If you are not certain about the use of an item, please contact either the manufacturer or us. before you place an order.
Non-Refundable Shipping fees
Shipping fees are not refundable, partial or otherwise.
CREDIT for returns?
The refund will be made to you via your credit card once the item is inspected and received by us subject to the deduction of restocking fee (20% of the product price) and non-refundable shipping fees.
WHAT can be returned?
Items must be unused and in original packaging for refund. Proof of purchase is required. There will be no return on any electrical item (anything that contains any type of wire or battery). If you have questions regarding shipping or returns that are not covered here please email your questions to sales@x-powerrc.com.
WHEN do items need to be returned by?
Any items requesting for either replacement or refund must be returned within 15 days after the purchase
WHEN do claims need to be prompted?
All shortages or discrepancies must be reported to us within 48 hours from the date you received the product from us. No exceptions.
HOW do customers return items?
Contact us via email. Simply email sales@x-powerrc.com the following information:
  1.Your full name, email address & phone number (day and evening)
  2.The name and address the product was shipped to
  3.The item(s) you wish to return/exchange and the reason(s) for the return/exchange.
WARNING: DO NOT just return an item without emailing us the above information!
We will contact you within 24-48 hours by email and give you the proper instructions.
Following these procedures will result in a smooth and painless transaction, and speed up your refund or exchange considerably!
WHERE do items need to be returned to?
After sending an email sales@x-powerrc.com, product can be returned to: Rm 16 7/F Shing Yip Ind Bldg 19-21 Shing Yip St. Kwun Tong Kowloon Hong Kong
 
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